Field Service Engineer II

The job holder is responsible for providing, training, technical and construction support to customers, projects and field service personnel in the installation, testing, and repair of fiberglass products. Ensure that the work will be completed in line with the Contract parameters and standard FPI quality requirements.  

This position may require frequent travel to customer sites. 

Field Service Know-How/Planning and Control of Site Work Activities/ Control of Tools and 

Equipment’s / Asset Inventories 

Provide technical support to customers and field service personnel in the installation, maintenance, and repair of fiberglass manufacturing equipment 

Troubleshoot   and   diagnose   technical   issues   with

equipment and develop solutions to address them 

Work with customers and field service personnel to provide training on the proper use and maintenance of equipment 

Develop   and   maintain positive relationships with customers and field service personnel 

Communicate effectively with customers, field service personnel, and internal teams to ensure timely  and effective resolution of issues 

Maintain accurate records of service calls and equipment maintenance 

Participate in the development and implementation of new products and processes 

Planning and Control of Site Work Activities

Implement and control site execution to meet schedules on time

Allocate sufficient manpower to ensure all tasks meet quality and productivity requirements

Coordinate activities so outputs meet budget requirements and quality standard

Hand over project by following the closure process based on set targets and schedule

Ensure that qualified manpower is trained and allocated effectively on the sites for more efficient and high-quality results 

Properly hand over project to clients as per the closing procedure

Costing and Contract Scope/Reviews 

Ensure that the segregation of scope as per contract is noted by all parties for a smooth workflow

Verify & review the company’s approved matrix to ensure proper arrangement of manpower & material for the execution of the project  

Initiate invoice to client for completed works and check that payments are received as per contract terms and conditions 

Raise issues regarding clause conflicts in order to provide solutions prior to project execution

Provide installation work estimates/ quotations as per the  company’s standards 

Define scope of works and related conditions 

Ensure contract amounts are in line with the offered costs 

Ensure contract clauses

Documentation & Records 

Have all site reports filled according to the Site Quality Plan

Ensure all activities are documented by site Supervisors, 

Site QC and Site HSE personnel to meet company and audit requirements

Produce monthly project status for management review

Provide all required documentation for client’s invoice

Generate Specific Method Statements and Site Quality Plans including ITP’s 

Ensure all site reports are being filled/carried out as per the sire quality plan and provide iste status reports on a regular basis

Control of Tools and Equipment’s/ Asset Inventories 

Ensure all tools are returned in good condition after completion of the assigned project

Track vehicle usage and schedule regular maintenance for long life performance of the vehicle

Monitor all company’s tools & vehicles to be returned to the company in good condition for future usage 

Direction and motivation of subordinates 

Train and motivate employees to perform their duties to the required standards

Organise and supervise the activities and work of subordinates to ensure that all the work within a specific area is carried out in efficient manner 

Monitor work performance based on H&S Standards and client requirements

HSSE  

Comply with relevant safety, quality and environmental control procedures and instructions 

Use personal protective equipment and safety gear when performing assigned tasks  

Keep operational areas clean and well organized to  prevent incidents and accidents 

Report unsafe acts, incidents or safety violations 

Develop a safety culture by ensuring all staff comply with HSSE policies and procedures 

Participate in HSSE audits, incident reporting and review of HSSE performances as required 

Strong technical knowledge of fiberglass manufacturing processes and equipment
Knowledge of piping systems related to fibreglass
Ability to troubleshoot and diagnose technical issues with equipment

Engineering