Business Application Analyst - Infor LN

Business Application Analyst - Support – ERP

JOB PURPOSE:

Infor LN ERP – Finance module end users support

Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.

Perform 1st level end user support and escalate to 2nd level if unresolved

KEY ACCOUNTABILITIES

 End user support

• Ensure Key and End users at all sites receive assistance, training and support needed to perform the activities on the system.
• Respond to end user complaints – issues and cases, guide the users for the correct procedure, adjust or fix any corrupted transactions or data

Booking cases with external support

• Escalation of unresolved cases to external application support and do the necessary follow up to obtain the proper solution

SPAN OF COMMUNICATION

• Internal: Corporate IT & Business System Unit
• External: IT Vendors; External Application Support

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications: Bachelor Degree in Business with emphasis in finance

Preferred Experience: At least 2 to 3 years of relevant experience

Job-Specific Skills: Experience in Infor LN Finance module end users support

COMPETENCIES

•  Provide assistance or support to others and share information freely
• Multi-tasked, very well organized and assume good follow up
• Require excellent skills in communication, databases, word processing, spreadsheet, and presentation applications